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Job Details

Debt Recovery Officer

  • Job Location: Northampton
  • Job Type: Temporary
  • Salary: £12.00 p/h - £13.00 p/h
  • Posted on: 21st Mar 2023
  • Job Reference: JO0000022724
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Are you a Debt Recovery Officer looking for a new role?
 
Debt Recovery Officer | Full time and Temporary (6 months)| £13p/h | Northampton
 
 
Debt Recovery Officer - About the role
·Provide operational services within the Debt Recovery team for North & West Northants Councils through the use of telephone, emails, letters and any other communication tool that is appropriate. Responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to
 
·To liaise with, including the provision of updates and data to your Management and third party service providers, e.g. legal services, external debt agencies, as required in the management of efficient debt recovery processes
 
·Take responsibility for and resolve service requests, queries, complaints, suggestions and compliments from customers and other stakeholders ensuring operational service priorities are met through adhering to agreed service standards and according to operational procedures
 
·Take responsibility and ownership on areas of the service where improvements could be made by making recommendations and implementing agreed changes to improve efficiency
 
·Work as part a team supporting your colleagues, mentoring apprentices and new starters to a high standard
 
·Work collaboratively on projects that support developments and improvements for the Debt Recovery service in a professional and positive way including supporting system implementations, conducting system testing and delivering training to staff on new system processes
 
·Manage own workload, processing high quality information / data accurately and in a timely manner
 
·Embed customer service excellence within the team through contributing to the design of customer focussed processes, active participation in one-to-one meetings / the PADP process and own behaviours
 
·Demonstrate awareness / understanding of equal opportunities and other people's behaviour, physical, social and welfare needs
 
·Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the businessCarry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate within the grade of the post.
 
If you are interested please apply for the role and we will be in touch!
 Provide operational services within the Debt Recovery team for North & We

 
 
 Provide operational services within the Debt Recovery team for North & West Northants Councils through the use of telephone, emails, letters and any other communication tool that is appropriate. Responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to

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